Wednesday, April 25, 2012

Amy Gunderson

Amy Gunderson is the designer of the Quinn sweater, the sweater I am currently knitting and loving. Can I say something about Amy? I had a little issue on the weekend - I went to divide the sweater for the front and back and sleeves, and I COULD NOT get the math to work. I wasn't seeing it. I was convinced the math was wrong, not just for my size, but for every size. I was getting frustrated because I was loving the sweater, and wanted to keep knitting it.
But I couldn't. I checked the Knitscene magazine website, looking for errata - nothing. So I looked up Amy Gunderson on Ravelry, and found her website and email address. Her last blog post was about being in Knitscene, so it was the perfect opportunity to explain my dilemma. (You can go read it here, as it's a little convoluted to explain...). I also emailed her with my question directly, because I seem to harbour stalker tendencies, I guess...

Get this...

She emailed me back within an hour, on a Sunday evening! How's that for service? And not only did she email me back, she patiently explained what I needed to know, without in any way treating me like the village idiot (which I kind of felt like, once I saw her explanation).
Personally, I think if Knitscene had let Amy put in her description of how to do it, it would have made a huge difference. I'm an experienced knitter and I didn't see this...
I will easily knit her patterns again, and will recommend them to anyone who asks. One, because they are great patterns and shapes, and Two, because I feel great customer service should be acknowledged and rewarded.

Thanks Amy!

4 comments:

KnitTech said...

That's awesome.

Needles said...

Way cool! And hey, you get to know some of the nicest people by gentle stalking. I'm here after all and I got to know you!

AlisonH said...

That's wonderful!

Knit and Purl Mama said...

Wow, what great service! When someone emailed me with questions on my patterns I always try send them a reply ASAP!